Refund Policy (Perfume Products)
Refund Approval Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Refunds are approved only if the product meets our return eligibility conditions.
Refund Method
If approved:
Your refund will be processed to your original payment method
Refunds are usually completed within 5–10 business days, depending on your bank or payment provider
Partial Refunds (If Applicable)
Partial refunds may be granted in cases such as:
Packaging damage not caused by us
Missing original box or accessories
Return requested after the approved timeframe
Non-Refundable Items (Important for Perfumes)
Due to hygiene and safety reasons, opened, used, sprayed, or tampered perfume products are strictly non-refundable.
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank account
Contact your credit card company
Contact your bank for processing status
If the issue persists, contact us at kiksultraluxury@gmail.com
Shipping & Refunds
Customers are responsible for return shipping costs
Shipping charges are non-refundable
Return shipping fees may be deducted from your refund
We recommend using a trackable courier service for high-value perfumes
We do not guarantee receipt of returned items without tracking